Buy

How do I place an order?

To place an order, select the item you desire and click “ADD TO CART”. The items you have added to cart should appear when you view your shopping cart located on the top right hand corner of the screen. You will be able to view your selected items and add or remove the quantity from this page. From here, you can also select to have the product shipped directly to you.

Once you have carefully reviewed your shopping cart and selected your shipping options, click “CHECKOUT”. At the checkout, you can enter promo code, your billing and shipping information and select the payment option.

How do I enter promo code?

Upon checkout, there will be an option to enter any promotion code. Please ensure you enter the correct code and that your order complies with the terms and conditions of the promotion. If you have double checked everything and it still does not work, please contact our Customer Service on (02) 8781 0115. Please note, promotional codes cannot be used after an order has been placed. If you are having problems on the promotion code, please email our Customer Service Team at customerfirst@mysalon.com.auright away so the issue can be amended.

Do you price match with competitors?

Yes, we do! If you find a price lower than ours, show us and we’ll match the price. It should be Australian seller with stock available to buy and Domain should be com.au Please see our Terms and Conditions on price match policy.

Is buying Online safe?

Shopping using your credit card with us is completely safe. As soon as you enter the checkout process, any information you submit is encrypted and sent through our secure server.

Once you confirm your order, your payment is processed using Braintree SSL secure payments gateway. Your payment is processed in real time - similar to EFTPOS, where the transfer of funds takes place immediately - and you are immediately notified as to whether or not the payment has been successfully processed.

In fact, shopping with us is even safer than, say, giving your credit card to a waiter in a restaurant, because nobody ever sees your card number. We do not store or record your credit card information. When you enter the card details, they are encrypted and sent through the banking network immediately. If the transaction is successful, we receive notification of your order, minus the card number.

Payments

What payment methods are accepted?

  • Paying online is quick, easy and secureYou can choose any of the following payment methods at the checkout when completing your order:
  • Credit Card (Master, VISA, American Express)
  • PayPal
  • Afterpay
  • ZipPay

How to pay by PayPal?

Simply select “Check out with Paypal” when you get to the checkout. You’ll be prompted to log in to Paypal to complete your order. If you have funded your Paypal payment with a credit card or Paypal balance, the payment will come through to us instantly.

How to pay by Afterpay?

[Please click here for directions on how to pay via Afterpay]

How to pay by ZipPay?

[Please click here for directions on how to pay via ZipPay]

Delivery

How long does it take to deliver my order?

We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. Deliveries to Metropolitan cities will be the following business day where the order has been placed before 12pm. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available. Tracking number will be provided.

Delivery to Metro cities – 1-3 Business Days
Delivery to Remote and Regional areas – 3-5 Business Days

What if my order hasn’t arrived on the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 12pm, you can expect your order to be dispatched the same day. If your order was placed after 12pm, and all items are available, your order will be dispatched next business day.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes weekends and public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

We have range of delivery partners for you to choose from Australia Post (eParcel and Express), Star track and Couriers Please

How to track my order?

Once you have completed your order, you should receive an Order Confirmation via email.
You'll find your tracking number under "Consignment Number" on shipment confirmation email.

If you didn’t receive your tracking details please email our Customer Service Team at customerfirst@mysalon.com.au or call us on (02) 8781 0115.

What if I am not at home at the delivery?

If you not at home at the time of delivery, it will be deliver to your local post office.

It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door".

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

Refund, Return & Exchanges

Here at MYSALON, we want our customers to be completely satisfied with their purchase. Every product we stock has to meet our highest standards and carefully checked before dispatched.

What if my item damaged on delivery or Dead on Arrival (DOA)?

If you have received damaged product or DOA, please email our Customer Service Team at customerfirst@mysalon.com.au or call us on (02) 8781 0115 for assistance.

If any goods arrive damaged, please contact our Customer Service Team as soon as possible within 7 days of receiving your order. Will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Please retain your proof of purchase.Return must be made within 30 days of delivery except when faulty or covered by warranty period.

Some products can’t be refunded due to health and safety regulations. To see if any products falls under this category please contact us before you make the purchase.

Do you accept return, refund or exchange if I made the wrong selection?

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the items cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Account Help

Why do I need to register?

MYSALON always offer special promotions and we need to make sure all our customers receive our latest products and deals. You will be notified our special offers.

Registration requires your information, and save your time re-entering your details each occasions. After you registered you can login to your account and amend your details.

What do I do if I can’t login or forgotten the password?

I you are entering correct details still you can’t login please email our Customer Service Team at customerfirst@mysalon.com.au or call us on (02) 8781 0115 for assistance.

If you have forgotten your password, please click on “Forgot Password” on login page you will receive email to re-set your password. We recommend you to keep your information safely.