Our team is available for assistance from Mon – Fri 9-5pm.

Please keep in mind that we make recommendations based on the information provided to us, as are not physically present with the customer, we cannot guarantee any recommendation to be effective.

All products sold on My Salon are authentic and a manufacturer’s warranty is included. Warranty period are subject to each product.

We offer returns (exchange and refund) given that it is within 10 days of purchase.

Change of mind returns

Change of mind returns are accepted, however a restocking fee of 10% per item applies. The customer will also need to cover the cost of return shipping. Returns are accepted given that the product is unopen, unused and remains in the original packaging. If these conditions are not met, the customer will be denied a refund/ exchange and the item will be returned to them at their own cost.

Faulty or damaged items

At My Salon, we pride ourselves with the quality delivered to customers, however in saying that a customer may receive a faulty or damaged item. Please be sure to contact us within one week of the item being delivered with a detailed description and a photo of the item.

Skin Reactions and Allergies   

If a reaction to one of our products occurs, be sure to cease using the product immediately and contact our customer service team.  

Incorrect item received

If you have received an incorrect item, please sure to immediately contact our friendly customer service team for a return to be arranged.

Please do not discard of this item until you have contacted our customer service team, or you will not be eligible for an exchange or refund.

Returning electricals    

We accept electricals to be returned given the product have not been opened and use and remains in the original packaging.

If you suspect that your item is faulty within the warranty period, it may be returned to as to be assessed by the manufacturer. If it is not deemed as faulty, you will need to cover the cost of return shipping.


First step

1. Contact us

Please contact our friendly customer service team via email at customerfirst@mysalon.com.au  or call us on 8781 0115

Please be sure to include your full name and order number if available.

 2. We will contact you

We will be in contact within 24-48 hours via email with instructions.

 3. Pack and send back to us

Please be sure to include sufficient amount of packaging around the item to prevent any damage during transit. You may use the original My salon box or satchel if you prefer given that the item has been packed securely.

Please drop your parcel at an Australian Post office and provide us with a tracking number.

 4. What now?

Once the item has been received, we will contact you offering an exchange or refund or to discuss is something has gone wrong.