Colour Variation Disclaimer
*Despite every effort to provide accurate images of each product's colour finish, actual colours may vary slightly,
due to different device screen settings, the lighting in the installation location, slight differences in product finishes
over time and other factors. MySalon will not accept responsibility for any colour or design differences that are not
factory faults. In purchasing from MySalon, you agree to accept the risk that there will be a slight variation between
the actual colour and design, and the representation on our website.
www.mysalon.com.au reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. Whilst we fully honour all of our commitments, www.mysalon.com.au shall have no liability for any such changes and/or errors contained on our site and as such we are not bound to fulfil orders at outdated or erroneous prices. www.mysalon.com.au reserves the right to amend any pricing errors displayed due to human error, technology error or other reason and may exercise its right to cancel the order at any point prior to delivery of the goods
Shipping & Returns
Fast & Free Delivery Australia Wide For Orders Over $100(Australia only)
We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. All orders are dispatched within 1-3 business days depending on stock availability. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available. We use Australia Post as our courier.
You'll find your tracking number under "Consignment Number" on shipment confirmation email.
Delivery to Metro cities – 2-3 Business Days
Delivery to Remote and Regional areas – 3-7 Business Days
*additional charges may apply for shipping if the parcel is over the weight limit
What if I am not at home at the delivery?
If you not at home at the time of delivery, parcel will be left at safe place at your house or it will be deliver to your local post office. Please contact us if there are any delays in your order.
It's always best to have a parcel be delivered where someone will be available to sign for the parcel.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
For hygiene safety hair appliances /electricals, combs & brushes will only be accepted as a return if the product has not been opened, used and is in original packaging.
If your hair appliance is faulty and within the warranty period, this can be returned to us for testing, If this is not deemed faulty by our suppliers, this will need to be returned back to you, with an extra shipping charge of $10.00 that needs to be paid before this is returned to you.
Please note: Mysalon.com.au is not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with accurate packaging.
Step 1. Contact us.
Please contact our friendly customer service team via email at firstname.lastname@example.org
Please be sure to include your full name and order number if available.
Step 2. We will contact you.
We will be in contact within 24-48 hours via email with instructions.
Step 3. Pack and send back to us.
Please be sure to include sufficient amount of packaging around the item to prevent any damage during transit. You may use the original My salon box or satchel if you prefer given that the item has been packed securely.
Please drop your parcel at an Australian Post office and provide us with a tracking number.
Step 4. What now?
Once the item has been received, we will contact you offering an exchange or refund or to discuss is something has gone wrong.
www.mysalon.com.au reserve the right to cancel order based on exceeding weight. If order is over 10 kilos, the freight charge may apply for your order regardless of free shipping offer.
When you register with www.mysalon.com.au you are responsible for your password and account access. Therefore you are responsible for all actions that occur under your account and password.
Website License and Admission
www.mysalon.com.au grant you a limited access license which allows for restricted access to our web site for personal use. It should therefore be noted that without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted.
You cannot commercially use any content of our website without written consent from www.mysalon.com.au. www.mysalon.com.au offer in return restricted, non-exclusive and rescindable rights to create a link to our homepage as long as the link does not portray www.mysalon.com.au or any of our products in a derogatory, defamatory, false or objectionable manner.
Any unauthorised use of our web site and items contained therein nullifies the permission or limited license granted by us.
Risk and Title of goods
On receipt of your order and confirmation of payment is processed your goods are packed and set for delivery. Once these goods are picked up by the couriers the risk of loss and title of your purchase (responsibility) transfers to the shipping company.
It is also our advice that the photos represented on this site are stock photos and are as close to the images of the goods available in the Australian market. However, they may (in some instances) not represent the exact product packaging for this product as they change from time to time. We will however try to keep the product images and product as current as possible on advice from the manufacturers.
At www.mysalon.com.au we always try to keep ample stock of items at all times. However we do sometimes run out of stock of some products from time to time due to high demand. Should this be the case with your order you will be contacted and informed via email or by phone.
MySalon cannot be held liable for the presence of cosmetic ingredients that may cause allergic reactions or cause skin sensitivity.
Property and Ownership/Retention of title
(a) The Supplier retains legal and equitable title in any Goods supplied to the Customer until payment in full for or in connection with the supply of the relevant Goods has been received by the Supplier. Until payment in full has been received, the following terms apply.
(b) Notwithstanding that title in the Goods remains with the Supplier until payment has been received in full, the Customer may sell such goods or use the Goods in a manufacturing or construction process in the ordinary course of the Customer’s business. As between the Customer and the purchaser of any item of the Goods, the Customer sells as principal and not as agent of the Supplier. The proceeds of sale of each item of Goods must be held by the Customer in a separate fund on trust for the Supplier and the Customer is under a duty to account to the Supplier for such proceeds. The creation of, or any failure of, any such trust shall not in any way limit the obligation of the Customer to pay an amount to the Supplier for Goods supplied.
(c) Until Goods are sold or used in a manufacturing or construction process, the Customer must keep the Goods safe and free from deterioration, destruction, loss or harm, clearly designate the Goods
as the property of the Supplier, store them in such a way they are clearly identified as the property of the Supplier and keep full and complete records, firstly, of the physical location of the Goods and, secondly, the ownership of the Goods by the Supplier.
(d) The Supplier is irrevocably entitled at any time and from time to time before sale of any item of Goods by the Customer to inspect or to recover and retake possession of such Goods and otherwise exercise in relation to the Goods any of its rights whether those rights are as owner and/or unpaid Seller or otherwise and whether those rights are conferred by common law, contract, statute or in any other way. In order to exercise such entitlement, the Supplier and its agents are irrevocably authorised by the Customer to enter any of the Customer’s premises or vehicles or those of any third party. The Customer agrees to obtain the consent of any such third party to such entry by the Supplier and to indemnify the Supplier and its agents for any liability arising from any entry upon such third parties’ premises or vehicles. The Supplier and its agents agree to take all reasonable care in removing the Goods from such premises or vehicles but, to the extent this liability may be disclaimed by law, are not liable for any damage or injury to such premises caused by the removal of the Goods.
(e) This reservation of title and ownership is effective whether or not the Goods have been altered from their supplied form, or commingled with other goods.