Our team is available for assistance from Mon – Fri 9-5pm.
Please keep in mind that we make recommendations based on the information provided to us, as are not physically present with the customer, we cannot guarantee any recommendation to be effective.
All products sold on My Salon are authentic and a manufacturer’s warranty is included. Warranty period are subject to each product.
We offer returns (exchange and refund) given that it is within 10 days of purchase.
Change of mind returns
Change of mind returns are accepted, however a restocking fee of 10% per item applies. The customer will also need to cover the cost of return shipping. Returns are accepted given that the product is unopen, unused and remains in the original packaging. If these conditions are not met, the customer will be denied a refund/ exchange and the item will be returned to them at their own cost.
Faulty or damaged items
At My Salon, we pride ourselves with the quality delivered to customers, however in saying that a customer may receive a faulty or damaged item. Please be sure to contact us within one week of the item being delivered with a detailed description and a photo of the item.
Skin Reactions and Allergies
If a reaction to one of our products occurs, be sure to cease using the product immediately and contact our customer service team.
Incorrect item received
If you have received an incorrect item, please sure to immediately contact our friendly customer service team for a return to be arranged.
Please do not discard of this item until you have contacted our customer service team, or you will not be eligible for an exchange or refund.
Hair appliances and electricals will only be accepted as a return if the product has not been opened, used and is in original packaging.
If your hair appliance is faulty and within the warranty period, this can be returned to us for testing, If this is not deemed faulty by our suppliers, this will need to be returned back to you, with an extra shipping charge of $6.95 that needs to be paid before this is returned to you.
Please note:Mysaon.com.au is not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with accurate packaging.
1. Contact us
Please contact our friendly customer service team via email at firstname.lastname@example.org or call us on 8781 0115
Please be sure to include your full name and order number if available.
2. We will contact you
We will be in contact within 24-48 hours via email with instructions.
3. Pack and send back to us
Please be sure to include sufficient amount of packaging around the item to prevent any damage during transit. You may use the original My salon box or satchel if you prefer given that the item has been packed securely.
Please drop your parcel at an Australian Post office and provide us with a tracking number.
4. What now?
Once the item has been received, we will contact you offering an exchange or refund or to discuss is something has gone wrong.