Here at MYSALON, we want our customers to be completely satisfied with their purchase. Every product we stock has to meet our highest standards and carefully checked before dispatched.

What if my item damaged on delivery or Dead on Arrival (DOA)?

If you have received damaged product or DOA, please email our Customer Service Team at customerfirst@mysalon.com.au or call us on (02) 8781 0115 for assistance.

If any goods arrive damaged, please contact our Customer Service Team as soon as possible within 7 days of receiving your order. Will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Please retain your proof of purchase.Return must be made within 30 days of delivery except when faulty or covered by warranty period.

Some products can’t be refunded due to health and safety regulations. To see if any products falls under this category please contact us before you make the purchase.

Do you accept return, refund or exchange if I made the wrong selection?

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the items cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.